Online Consultancy Sessions

Planit Online Booking System

Planit reserves the right to change the Services Team member hosting your session as required.
Payments are required prior to bookings being confirmed.
Payment via Planit's Online Booking System is processed securely through Stripe.
A ‘no show’ to the session will result in forfeiture of any payments made.

Rescheduling Bookings

Please contact our office if you need to reschedule within 7 calendar days.
Email: training@planitaustralia.com.au or call your Account Manager on 1300 855 411
Rescheduling is accepted up to 7 calendar days prior to the session start date.
Future session dates are subject to availability in the Planit Online Booking System.
Late arrivals will not have time credited or made up in future sessions.

Cancellations

Cancellation requests must be made at least 7 calendar days prior to the session.
If cancelled within 7 days, no credit or refund will be issued.
Contact: training@planitaustralia.com.au or 1300 855 411

Online Machine Connection

Reschedules/Cancellations accepted up to 7 calendar days prior to commencement.
A $400 + GST minimum cancellation fee applies if rescheduled/cancelled within 7 calendar days.
Cancellations on the day of integration will receive no refund.
Full payment is required 14 days prior to the integration start date.
Waiting periods may apply for rescheduling cancelled integrations.
Planit is not liable for any travel-related expenses incurred due to training cancellations.

Onsite Consultancy

Onsite consultancy may include training, integration, and machine connections.

Reschedules/Cancellations accepted up to 7 business days prior to commencement.
A $1000 + GST minimum cancellation fee applies if rescheduled/cancelled within 7 business days.
Cancellations on the day of integration will receive no refund.
Full payment is required 14 days prior to the session start date.
Waiting periods may apply for rescheduling cancelled consultancy sessions.
Planit is not liable for any travel-related expenses incurred due to training cancellations.

In-House Training

Reschedules/Cancellations accepted up to 7 business days prior to commencement.
A $500 + GST minimum cancellation fee applies if rescheduled/cancelled within 7 business days.
Cancellations on the day of integration will receive no refund.
Additional fees for cancelled flights, accommodation, and car hire are the customer’s responsibility.
Full payment is required 14 days prior to the training start date.
Waiting periods may apply for rescheduling cancelled training.
Planit is not liable for any travel-related expenses incurred due to training cancellations.

Training via Support

Reschedules/Cancellations accepted up to 3 business days prior to commencement.
A minimum 30-minute Customer Service Time deduction applies if rescheduled/cancelled within 3 business days.
Cancellations on the day will incur a 1-hour Customer Service Time deduction.

Support Time

Any Support Time purchased is valid for 12 months from the date of purchase.