Definitions

For the purposes of these Terms & Conditions:

Business Day means a day other than a Saturday, Sunday, or public holiday in the State of NSW.

Calendar Day means any day of the week, including weekends and public holidays.

Commencement Date means the scheduled start date and time for the applicable consultancy, training, integration, machine connection, support, or other service booked with Planit.

Customer means the individual, business, organisation, or entity purchasing Services from Planit.

No Show means a customer's failure to attend, join, or be available for a scheduled service within fifteen (15) minutes of the Commencement Date and time without prior notice to Planit.

Online Consultancy Session means a consultancy, training, or support service delivered remotely using online meeting or remote access technologies.

Onsite Services means consultancy, training, integration, machine connection, or other Services delivered at the Customer's premises or another nominated physical location.

Reschedule means a request by the Customer to change the agreed Commencement Date of a booked Service.

Support Time means prepaid support hours, customer service time, or support credits purchased by the Customer and provided by Planit.

Integration means any software implementation, configuration, customisation, data migration, workflow setup, system connection, machine connection, or related technical service provided by Planit.

Machine Connection means the configuration, setup, testing, or connection of software to a manufacturing machine, controller, device, or production system.

Services means all consultancy, training, support, implementation, integration, machine connection, customisation, and related professional services supplied by Planit.

Planit means Planit Australia Pty Ltd, including its employees, contractors, consultants, and authorised representatives.

Online Consultancy Sessions

Planit Online Booking System

1. Planit reserves the right to change the Services Team member hosting your session as required.

2. Payments are required prior to bookings being confirmed.

3. Payment via Planit's Online Booking System is processed securely through Stripe.

4. A No Show to the session will result in forfeiture of any payments made.

Rescheduling Bookings

1. Please contact our office if you need to reschedule within 7 Calendar Days.

2. Email: training@planitaustralia.com.au or call your Account Manager on 1300 855 411.

3. Rescheduling is accepted up to 7 Calendar Days prior to the session start date.

4. Future session dates are subject to availability in the Planit Online Booking System.

5. Late arrivals will not have time credited or made up in future sessions.

Cancellations

1. Cancellation requests must be made at least 7 Calendar Days prior to the session.

2. If cancelled within 7 Calendar Days, no credit or refund will be issued.

3. Contact: training@planitaustralia.com.au or 1300 855 411.

Online Machine Connection

1. Reschedules and cancellations are accepted up to 7 Calendar Days prior to the Commencement Date.

2. A $400 + GST minimum cancellation fee applies if rescheduled or cancelled within 7 Calendar Days of the Commencement Date.

3. Cancellations on the scheduled Commencement Date will not be eligible for a refund.

4. Full payment is required 14 Calendar Days prior to the Commencement Date.

5. Waiting periods may apply for rescheduling cancelled Machine Connections.

6. Planit is not liable for any travel-related expenses incurred due to cancellations.

Onsite Consultancy

Onsite Consultancy may include training, integration, and Machine Connections.

1. Reschedules and cancellations are accepted up to 7 Business Days prior to the Commencement Date.

2. A $1,000 + GST minimum cancellation fee applies if rescheduled or cancelled within 7 Business Days of the Commencement Date.

3. Cancellations on the scheduled Commencement Date will not be eligible for a refund.

4. Full payment is required 14 Calendar Days prior to the Commencement Date.

5. Waiting periods may apply for rescheduling cancelled consultancy sessions.

6. Planit is not liable for any travel-related expenses incurred due to cancellations.

In-House Training

1. Reschedules and cancellations are accepted up to 7 Business Days prior to the Commencement Date.

2. A $500 + GST minimum cancellation fee applies if rescheduled or cancelled within 7 Business Days of the Commencement Date.

3. Cancellations on the scheduled Commencement Date will not be eligible for a refund.

4. Additional fees for cancelled flights, accommodation, and car hire are the Customer's responsibility.

5. Full payment is required 14 Calendar Days prior to the Commencement Date.

6. Waiting periods may apply for rescheduling cancelled training.

7. Planit is not liable for any travel-related expenses incurred due to cancellations.

Support Time

1. Any Support Time purchased is valid for 12 months from the date of purchase.

2. Unused Support Time is non-refundable and cannot be redeemed for cash.

3. Support Time may only be used by the purchasing Customer unless otherwise agreed in writing by Planit.

4. Expired Support Time cannot be reinstated, transferred, or credited.

Consultancy Credits

1. Any Consultancy, Training, Integration, or Machine Connection Service cancelled in accordance with the applicable cancellation terms outlined in these Terms & Conditions will not be eligible for a cash refund.

2. Where a cancellation is made within the permitted notice period, the value paid will be issued as a Consultancy Credit for future Consultancy, Training, Integration, or Machine Connection Services provided by Planit.

3. Consultancy Credits may only be applied to future Consultancy, Training, Integration, or Machine Connection Services and cannot be converted, transferred, exchanged for, or used as Support Time.

4. Consultancy Credits are non-refundable and cannot be redeemed for cash.

5. Consultancy Credits must be used within twelve (12) months of the original purchase date.

6. Any unused Consultancy Credit remaining after the twelve (12) month validity period will automatically expire and will not be eligible for extension, refund, or reinstatement.

7. Consultancy Credits are not transferable between Customers unless otherwise approved by Planit in writing.